Return & Exchange

Reporting Issues:

• If you receive damaged, broken, or incorrect items, notify us via WhatsApp within 2 days of delivery.
• Inspect all orders upon receipt, even if they're gifts, to verify condition and accuracy.
• For defective or wrong items, contact us immediately at info@thebrasstown.com for evaluation and resolution.

Return Process:

1. To initiate a return, email us at info@thebrasstown.com.
2. If approved, we'll provide a return shipping label and instructions.
3. Items returned without prior authorization will not be accepted.
4. The original receipt or proof of purchase is required for all returns.

Exchanges:

• We offer exchanges for incorrect orders or damaged articles.
• For faster service, we recommend returning the original item and placing a new order for the desired product once the return is accepted.

Refunds:

• We have a no-refund policy. Exchanges are offered instead.

For any questions about returns, please contact us at info@thebrasstown.com.